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Shipping Policy

AUVAPE
Due to the transshipment process, the delivery time may range from 10 to 15 days, depending on your specific region. However, rest assured, we guarantee 100% delivery of your package.

Overview

At AUVapeMall, we are committed to providing our customers with a seamless and efficient shipping experience. This Shipping and Delivery Policy outlines our processes and commitments regarding order fulfillment, delivery times, and guarantees.

Order Processing

  • Order Confirmation : Once you place your order, you will receive a confirmation email with details of your purchase.
  • Processing time: Orders within1-2 个工作日内处理。处理需要  1-2 个工作日。在高峰期或促销活动期间，处理时间可能会稍长；但是，如果发生任何延误，我们会通知您。During peak periods or promotional events, processing times may be slightly longer; however, we will notify you of any delays.

Shipping Location

We currently ship to all major cities in Australia from our warehouses located at:

  • Melbourne
  • 悉尼

Delivery time

Estimated delivery times for different cities within Australia are as follows:

  • Melbourne : 2-3 working days
  • Sydney : 2-3 working days
  • Brisbane : 2-3 working days
  • Darwin : 2-3 working days
  • Canberra : 3-5 working days
  • Adelaide : 3-5 working days
  • Hobart : 3-5 working days
  • Perth : 3-5 working days

Please note that these delivery times are estimates and may vary depending on specific location and local logistics.

freight

  • Free Shipping :  我们对超过以下订单提供免费标准送货服务AUD 100 。我们提供免费标准送货服务  。
  • Flat Rate Shipping : For  orders under AUD 100，对于  超过 100 澳元的订单，结账时将收取统一费率运费。, a flat rate shipping fee will be charged at checkout.

Track Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment through the carrier's website.

Delivery guarantee

We are so confident in our shipping methods that we proudly offer  a 100% delivery guarantee . If your package is lost or damaged in shipping, we will replace it for free.

Customer Support

If you have any questions or concerns about your order or our shipping policies, please feel free to contact our customer support team at:

Changes to this Policy

AUVapeMall reserves the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to understand our shipping practices.