Refund and Return Policy

Overview
At AUVapeMall, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your order, our Refund and Return Policy outlines the steps you can take to return items and request refunds.

Eligibility for Returns
To be eligible for a return, the following conditions must be met:

The item must be unused, in its original packaging, and in the same condition as you received it.
The return request must be initiated within 30 days of receiving the item.
Proof of purchase (receipt or order confirmation) must be provided.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

E-liquids
Opened or used vaping products
Custom or special-order items
How to Initiate a Return
If you meet the eligibility criteria and wish to initiate a return, please follow these steps:

Contact Customer Support: Reach out to our customer support team via email at service@auvapemall.com or by phone at +44 7730 096810 to request a return authorization.
Receive Instructions: Our team will provide you with detailed instructions on how to return your item.
Pack Your Item: Carefully pack the item in its original packaging, including any accessories or documentation that came with it.
Return Shipping: You will be responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds
If you haven’t received a refund yet, please check the following:

Contact your bank or credit card company, as it may take some time for your refund to be officially posted.
If you have followed these steps and still have not received your refund, please contact us for assistance.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please follow the return process outlined above.

Customer Support
For any questions or concerns regarding our Refund and Return Policy, please contact our customer support team:

Email: service@auvapemall.com
Phone: +44 7730 096810
WhatsApp: +44 7730 096810
Changes to This Policy
AUVapeMall reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about your rights regarding returns and refunds.