FAQ

. What age group is your product suitable for?

Our products are intended solely for individuals who are above the legal smoking age. Please ensure that you meet the legal age requirement for your jurisdiction when purchasing.

2. How do I place an order?

You can browse products by visiting our website, select the items you wish to purchase, and add them to your cart. Once you’ve made your selections, please follow the prompts to checkout and provide the necessary shipping and payment information.

3. What is your shipping policy?

We offer various shipping options, and the exact shipping costs and estimated delivery times will be displayed at checkout. For more detailed information, please refer to our Shipping Policy.

4. Can I return or exchange products?

If you are not satisfied with your purchase, you may request a return within the specified time frame after receiving the product. Please ensure that the product is unused and in its original packaging. For more information, please check our Return Policy.

5. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, and electronic payments. You can choose your preferred payment method at checkout.

6. How can I check my order status?

You can log into your account to view your order history and current status. You will also receive a confirmation email containing information about your order status.

7. Do your products come with a warranty?

We offer a limited warranty on most products. Specific warranty terms and conditions will be provided with the product.

8. How should I contact you if I have an issue with a product?

If you have any questions or concerns about a product or service, please contact us via email (service@auvapemall.com), phone (+44 7730 096810), or WhatsApp (+44 7730 096810).

9. Where can I find ingredient information for products?

Ingredient information for all products is listed on the product page. If you have questions about specific ingredients, please feel free to contact us.

10. Is your website secure?

We take various security measures to ensure the safety of your personal information and payment details on our website. We use encryption technology to protect your data.