Refund Policy

Your rights under the Australian Consumer Law (ACL), and how to request a return with AliBarBar VAPE.

Our commitment

AliBarBar VAPE Pty Ltd is committed to complying with the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law. You are entitled to a replacement, repair or refund where goods are faulty, not as described, or fail to meet a consumer guarantee.

Change-of-mind returns

• Unopened, unused items may be returned within 30 days of delivery.
• Items must be in original packaging and resaleable condition.
• Return shipping is paid by the customer unless the item is faulty.
• Original receipt or order number is required.

Faulty or incorrect items

• Notify us within 90 days of delivery with photos where possible.
• We cover return postage and offer a refund, replacement or store credit.
• Manufacturing defects are covered beyond the change-of-mind window.

Exclusions

• Opened hygiene-sensitive consumables (e.g. pre-filled pods) where seal is broken, unless faulty.
• Items damaged through misuse or normal wear and tear.

How to request a refund

1. Email vape070@gmail.com with your order number and reason.
2. We confirm the return address: returns@AliBarBar, Sydney, NSW, Australia.
3. Once received and inspected, refunds are issued to the original payment method within 5–10 business days.

Questions? See our FAQ or contact us.